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If anyone has long term experience with certain online shops, I am always curious to read it. If they ignore basic questions or reply with copy pasted text, I become suspicious. I enjoy reading threads where people honestly share what worked and what failed for them. Smaller shops can be surprisingly friendly if they care about repeat customers.

If anyone is interested in real user experiences, I sometimes write short notes about the shops I test.
You can find one of the pages here:

visit this page

I like when a shop clearly shows PD, lens height and bridge width in millimeters. In the end there is no perfect shop, but some stores are clearly more consistent. Online shopping will always have a bit of risk, but experience makes it easier. I also think about how easy it is to track a parcel once it ships. Many people do not mind waiting if they understand what is going on. Bad lenses can cause eye strain, reflections and headache when you wear them for hours. They are simply the ones that fit well and survive many rounds of washing or daily use. Now I am more careful with impulse buys and limited time offers.

Just sharing my personal feedback.